GENERAL
TERMS AND
CONDITIONS OF SALE
These GTC govern all distance contracts concluded via shop.dronebase.it between DroneBase S.R.L. and the Customer, whether a private consumer, business professional or public body.
SELLER
DETAILS
TABLE OF
CONTENTS
SCOPE,
CONTRACT
AND PRICES
These GTC govern all distance contracts concluded via shop.dronebase.it between DroneBase S.R.L. ("Seller") and the Customer, whether a private consumer, business professional or public body. For the purposes of these GTC:
- "Consumer" — a natural person purchasing for purposes outside their trade, business, craft or profession;
- "Professional / B2B" — a natural or legal person purchasing in the exercise of their professional or business activity;
- "Public body / B2G" — a public administration, state body, local authority or public institution;
- "Products" — drones, payloads, accessories, software and UAV services offered in the Site catalogue.
These GTC apply in the version published at the date of contract formation. For EU consumers, the mandatory provisions of the consumer's country of residence apply regardless of the governing law of the contract.
The contract is deemed concluded when the Customer receives an order confirmation by email from DroneBase. By completing checkout, the Customer declares to have read and accepted these GTC. DroneBase reserves the right to refuse or cancel an order in the following cases:
- incomplete or incorrect shipping or billing details;
- non-payment within the agreed timeframe;
- well-founded suspicion of fraud or unauthorised use of payment instruments;
- applicable regulatory constraints, including dual-use regulations, international embargo or UAV export restrictions;
- subsequent unavailability of the product.
In the event of cancellation, DroneBase will fully refund any amounts already paid within 14 days of the cancellation notice.
Prices published on the Site are in Euros and are understood to be VAT inclusive (standard Italian rate 22%). Shipping costs are shown separately and summarised before order confirmation. In the event of subsequent unavailability, the Customer may choose between: waiting for restocking, replacement with an equivalent product, or a full refund within 14 days.
PAYMENT
METHODS
All payments are protected by SSL/TLS connections and comply with the PSD2 Directive. DroneBase does not store card data on its own servers.
Shipment takes place only after funds are received, expected within 5 working days of confirmation. Please send proof of payment to [email protected]. If no credit is received within this period, the order is automatically cancelled.
Payment via redirect to the secure PayPal environment. Available with a PayPal account or as a guest card payment. Transactions are covered by PayPal Buyer Protection. Reference account: [email protected].
Interest-free instalment payment service, provided by Scalapay S.A. (regulated financial operator). Available for amounts up to €4,000, with plans from 3 to 36 monthly instalments. The instalment contract is concluded directly between the Customer and Scalapay; DroneBase receives full payment from Scalapay upon order confirmation.
Deferred payment service in 3 interest-free monthly instalments, provided by Klarna Bank AB (Swedish bank authorised within the EU). Available for amounts up to €3,500. The contract is concluded directly between the Customer and Klarna.
Reserved for VAT-registered businesses with at least 18 months of activity and public bodies. The operational leasing contract is concluded between the Customer and Grenke Locazione S.r.l. The leasing includes:
- fixed monthly payment for terms from 24 to 60 months, no upfront payment required;
- payments fully deductible as an operating cost (Art. 102 TUIR);
- all-risk Kasko insurance on the drone and accessories;
- option to purchase at residual value, renew or return at contract expiry;
- VAT applied to the individual monthly payment;
- digital contract signing.
All payments are processed over connections encrypted with SSL/TLS 1.3. Payment systems implement Strong Customer Authentication (SCA) as required by the PSD2 Directive, including the 3D Secure 2.0 protocol. DroneBase does not store card numbers, CVV data or payment service credentials on its own servers. Financial data is processed exclusively by PCI-DSS certified providers (PayPal, Scalapay, Klarna, Grenke).
SHIPPING
AND DELIVERY
- Items in stock (Italy): dispatched within 24–72 working hours of payment confirmation;
- EU shipments: estimated delivery 2–5 working days from dispatch;
- Non-EU shipments: estimated delivery 3–10 working days, subject to customs procedures.
Couriers: GLS and DHL for domestic shipments; DHL and FedEx for international shipments. Tracking number communicated by email when the parcel is collected by the courier.
Free shipping on orders over €200 VAT included · Italy onlyFor non-EU shipments, any customs duties and import taxes are borne by the recipient. LiPo batteries (UN3480/UN3481) are classified as dangerous goods under ADR regulations and are handled by authorised couriers in compliance with applicable IATA/ADR requirements.
For consumers (B2C), risk transfers at the moment of physical delivery. For professionals (B2B), risk transfers when the parcel is handed to the courier. If the packaging appears visibly damaged, please add a written reservation to the delivery document. Report any transit damage to DroneBase within 48 hours of delivery with photographic evidence.
WITHDRAWAL,
RETURNS
AND WARRANTY
The consumer has the right to withdraw from the contract within 14 days of delivery without giving any reason. Products must be returned intact, in the original packaging, complete with all accessories, unactivated and unregistered. DroneBase refunds the price within 14 days of receiving the return, using the same payment method used for the purchase.
The right of withdrawal is excluded for: digital software and licences once activated; custom or made-to-order products; perishable goods or sealed items opened after delivery for hygiene reasons.
For professionals and businesses (B2B), returns not due to defects are subject to prior written authorisation (RMA). Restocking and inspection fees may apply (typically 10–15% of the product value). Procedure:
- Open a ticket at [email protected] with the order number, reason and photos of the product;
- Await the RMA authorisation with reference number;
- Ship the product with the RMA number clearly visible on the outer packaging;
- Technical diagnosis within 10 working days of receipt;
- Refund or replacement within 14 days of a positive diagnosis.
Legal warranty (B2C): 24 months from delivery under Arts. 128 et seq. of Italian D.Lgs. 206/2005. Defects must be reported within 2 months of discovery. Available remedies: repair, replacement, price reduction or contract termination.
DJI commercial warranty: 12 months from purchase. DroneBase is a DJI Authorised Repair Centre and carries out in-warranty repairs using genuine parts. Not covered: normal wear (batteries, propellers), flight accident damage, tampering, unofficial firmware, use outside the product specifications or EASA/ENAC regulations.
DJI Authorised Repair Centre · Genuine parts · Warranty preservedUAV REGULATIONS,
INVOICING
AND PUBLIC
ADMINISTRATION
Drones sold by DroneBase comply with European EASA regulations (Reg. EU 2019/945 and 2019/947). The Customer is responsible for:
- obtaining the licences required by applicable regulations (Open categories A1/A3, A2, SPECIFIC, STS);
- registering as a UAS operator on the D-Flight platform and affixing the operator number to the drone;
- operating in compliance with EASA regulations, the Italian Navigation Code and ENAC regulations;
- taking out adequate third-party liability insurance for drones over 250g (Reg. EU 2021/1153).
DroneBase issues an invoice for every transaction. For Italian VAT-registered businesses, an electronic invoice is issued via SDI. Required details at checkout: Italian VAT / Tax Code, company name, SDI Destination Code (7 characters) or certified email (PEC) address.
For public bodies subject to the Italian split payment regime (Art. 17-ter DPR 633/72), VAT is paid directly by the body to the tax authority. Please provide the IPA Unique Office Code and CIG at the time of order.
Electronic invoice via SDI · PA split payment · CIG on invoiceDroneBase is approved on MePa (Consip), SINTEL (ARIA Lombardia) and registered with ANAC. Specific conditions for public bodies:
- Payment terms: 30 days from invoice receipt, extendable to 60 days by specific agreement (D.Lgs. 231/2002);
- CIG: provided by the body before invoice issue, automatically included in the fiscal document;
- Split payment: applied for bodies subject to the regime under Art. 17-ter DPR 633/72;
- Operational leasing: available as current expenditure, compatible with MePa and CIG procedures.
LIABILITY,
PRIVACY
AND JURISDICTION
Except in cases of wilful misconduct or gross negligence, DroneBase excludes all liability for indirect or consequential damages, data loss, loss of profit or business interruption. Any liability for direct damages shall not exceed the value of the purchased item as stated on the invoice. These limitations do not apply to the extent that applicable law — in particular consumer protection rules — does not permit such exclusions.
Personal data is processed by DroneBase S.R.L. as Data Controller, in compliance with the GDPR and Italian D.Lgs. 196/2003. Purposes, legal bases and data subject rights are described in the Privacy Policy published at shop.dronebase.it. To exercise your rights (access, rectification, erasure, portability): [email protected] or [email protected].
All Site content (texts, images, logos, graphics, source code) is the exclusive property of DroneBase S.R.L. or the respective rights holders. Any reproduction or commercial use without prior written authorisation is prohibited. Third-party manufacturer trademarks (DJI, Unitree, etc.) are the property of their respective owners.
These GTC are governed by Italian law, without prejudice to the mandatory consumer protection provisions of the EU consumer's country of residence. For disputes with consumers (B2C): the courts of the consumer's place of residence or elected domicile have jurisdiction (Art. 66-bis D.Lgs. 206/2005). For disputes with professionals/businesses (B2B): the exclusive jurisdiction of the Court of Rimini.
EU consumers can access the European ODR platform at: ec.europa.eu/consumers/odr. In Italy, the conciliation service of the territorially competent Chamber of Commerce is also available. DroneBase responds to all complaints within 30 days. Complaints to: [email protected] or [email protected].
DroneBase reserves the right to update these GTC at any time. Amendments take effect from the date of publication on the Site; the version published at the date of contract formation governs each order. If any clause is found to be invalid or unenforceable, the remaining clauses remain fully effective (severability clause). These GTC entirely supersede all previous versions.
DroneBase S.R.L. · Via San Giovenale 86, 47922 Rimini (RN) · VAT 04456990409 · REA RN-332021 · [email protected] · [email protected] · +39 0541 1790411
