General Terms and Conditions of Sale
General Terms and Conditions of Sale
Last updated: July 1, 2025 – version 2.0
1. Owner, contacts and PEC
DroneBase S.R.L.
Via San Giovenale 86, 47922 Rimini (RN) – Italy
P.IVA / C.F.: 04456990409 – SDI Code: M5UXCR1
Email: [email protected] – PEC: [email protected]
Phone: +39 0541 1790411 (Mon-Fri 9-18)
2. Scope of application.
These Terms apply to online sales of UAV products and accessories (“Products”). In case of conflict, special conditions stated in the offer/order or product sheet shall prevail. The Customer is encouraged to save or print this document.
3. Prices, fees and availability
- Prices are in Euros and, unless otherwise indicated, exclusive of VAT. Applicable VAT and charges are shown at checkout.
- Availability is updated frequently; if unavailability arises you will be promptly informed and reimbursed.
- Images and descriptions are for illustrative purposes; manufacturer’s technical specifications are authentic.
4. Orders and contract conclusion
Your order is considered accepted when you receive order confirmation by e-mail. DroneBase may refuse or cancel orders in case of incomplete data, non-payment, suspicion of fraud, or regulatory constraints (dual-use, end-use, embargo).
5. Payments
5.1 Advance bank transfer
Shipment after actual credit within 5 working days after order acceptance; after this time, the order is automatically canceled. Reason: please indicate the order number only.
Bank: BPER – IBAN: IT29Y0538724201000004120630 – BIC/SWIFT: BPMOIT22
Payee: DroneBase S.R.L. – send receipt to [email protected]
5.2 PayPal
Redirect to PayPal secured environment. Account: [email protected] – Quick link: paypal.me/dronebasesrl. Refund to same account in case of cancellation before preparation.
5.3 Leasing / Operational Rental (GRENKE)
For companies/PA is available 24-60 months operational rental with fixed fee, possible final redemption and digital signature. More info: shop.dronebase.it/rental/. Approval subject to evaluation by the financing institution.
Payment security: SSL/TLS connections, PSD2/3-D Secure compliance, anti-fraud systems. DroneBase does not store card data.
6. Shipping, delivery and pickup
- Tracked shipments in 24-72h for in-stock products; for on order the times indicated on the card apply.
- Options: insured shipping, delivery by appointment, on-site pickup (by appointment).
- The risk of loss transfers to the Customer upon delivery to the carrier, unless otherwise covered by insurance.
7. Withdrawal, returns and RMA
- Consumers (B2C): right of withdrawal within 14 days (Legislative Decree 206/2005) on undamaged, unactivated products complete with accessories/packaging. Excluding software/licenses, customized or personalized goods.
- Business/PA (B2B): returns subject to written authorization. Reinstatement fees may apply.
- Warranty/RMA: open ticket; instructions and return label will be provided. Diagnosis and repair with original parts according to manufacturer’s terms.
8. Guarantees and limitations
- Original products with legal warranty of conformity under the Consumer Code (for B2C) and manufacturer’s warranty (B2B).
- The warranty does not cover wear and tear, tampering, damage from misuse, third-party software, incompatible accessories, professional uses not in accordance with specifications.
- For drones/UAVs, use is subject to compliance with EASA/ENAC regulations, manuals, and operational limitations.
9. Responsibilities
Except in cases of willful misconduct or gross negligence, any liability for indirect damage, loss of data, loss of profit, or business interruption is excluded. In any case, any compensation shall not exceed the value of the purchased goods.
10. Privacy and cookies
The processing of personal data is described in the Privacy Policy. For cookies and related technologies see the Cookie Policy.
11. Invoicing and tax documents
12. Applicable law, place of jurisdiction and ODR
- Sales are governed by Italian law; for consumers, the mandatory rules of the country of residence remain unaffected.
- For B2B, exclusive forum: Rimini. For B2C, consumer forum.
- European ODR platform: ec.europa.eu/consumers/odr.
13. Amendments and final clauses
DroneBase may update these Terms; the version published on the date of the order shall prevail. The invalidity of any one clause shall not affect the validity of the remaining clauses.
